Our 12-Month Guarantee
Collect binder products bought directly from our website come with a 12-month guarantee, starting from the date of delivery.
What Is Covered
Our guarantee covers faults in materials, design, or workmanship that happen during normal use. Examples include:
- Distorted pages or pockets
- Loose threads or failed seams
- Broken zips or torn pockets
- Other faults that prevent use
If we approve your claim, we may offer a repair, replacement, or refund, depending on the problem and product availability.
What Is Not Covered
The guarantee does not cover:
- Normal wear and tear, such as fading, scuffing, or wear to sleeves and spines
- Accidental damage or misuse
- Damage caused by improper care or not following the care instructions
- Unauthorised repairs, modifications, or customisation
- Using the product for something it was not designed for
These exclusions apply only to our voluntary guarantee. They do not affect your statutory rights.
Making a Claim
To make a claim, contact us through the contact page, by email.
Please provide:
- Proof of purchase
- A description of the problem
- Clear photos, if requested
We may ask you to return the product so we can inspect it. If your claim is valid and a return is needed, we will cover reasonable return shipping costs.
Guarantee Period
The guarantee lasts for 12 months from the delivery date.
Where It Applies
This guarantee applies only to eligible products bought directly from the website.
Product Care
To remain covered by this guarantee, you should:
- Use the product as intended
- Avoid improper handling or unauthorised changes and repairs
If these instructions are not followed, the issue may not be covered by this guarantee. Your statutory rights will not be affected.
Thank you for choosing Collect binders.